Frequently Asked Questions

How do I book an appointment ?

You have 2 options.  

  • Click the booking button and you can view available appointments on our calendar.

    New clients: If you haven't attended our clinic before, pick a date and time you prefer and email us your preferred appointment. You'll be sent information and a link to an online form to complete.

    Ongoing clients: can book an available session directly from the calendar.
    Request a booking >
  • Make an inquiry  to help you decide whether you’d like to make an appointment.  Make an inquiry >
How do I arrange a referral ?

You actually do not need a referral to see a psychologist.

However, if you do get a referral, you will receive a significant concession, ($89.65) of which most people are entitled.  

To arrange a referral, you will need to see your GP, Psychiatrist or Paediatrician. Let them know you are seeking an appointment to be assessed for a Mental Health Care Plan.  

You’ll need to arrange this referral before your first appointment to ensure you receive the Medicare rebate from our first session. At the moment, you are entitled to receive up to 10 rebatable sessions per calendar year. These also include telehealth appointments.  

For your convenience, we offer automatic processing of your rebate so it will automatically be sent to your account within 24 hours of your appointment.

What are the costs ?

A 1-hour session costs $204. Payment is made through an automated credit card system we provide for fast and easy payments. You may be entitled to a substantial Medicare Rebate.

How long is a session ?

Standard individual sessions are 60 minutes. Extended family sessions are 90 minutes in length and are priced at $308. As they incorporate focused psychological strategies such as parent training they also attract the Medicare rebate.

Do you offer after school appointments ?

We do provide some after-hours appointments between 4-7pm.

Do you offer Telehealth ?

Judy is trained in telehealth (video or telephone) appointments, and is happy to provide these if requested. Research shows telehealth psychology is as effective as face to face, and for some people, can be a very efficient, accessible method of therapy. Telehealth appointments are also now covered under the Medicare rebate system.

What should I expect in my therapy ?

Coming to see Judy at Connect2Change Psychology, you can expect a warm, welcoming space to slow down and reflect on life, as well as a place to clarify your goals and hopes of how you want to move differently through the world. You can expect her to be an active and playful therapist, with lots of  ideas to try, helpful ways of seeing yourself and the world, and new and different kinds of conversation than what you’ve had before with partners, friends and family.

When can I expect Improvement ?

Judy aims to assist people to start to see some change within a few sessions. Of course, more tricky problems can require more time.

But Judy hopes to create an active process, where her goal is to help you try new and more helpful behaviours outside of sessions as soon as possible. Judy’s therapy aims to help you manage your thoughts and feelings better, in order to get your back out in the world and live the life you prefer.

Because there are now up to 10 sessions a year that can be rebated through Medicare, more affordable therapy means you can take the time it needs to make the changes you wish to make.

How do you maintain confidentiality ?

All the information you disclose in your psychology session is private and confidential.
Judy’s files are electronic and encrypted so they are secure.
No information will be given to a third party, unless:

  • It is subpoenaed by a court, you give us permission to disclose information, or failure to disclose the information places you or another person at risk.

In the event of any of the above occurring, we will contact you and any concerns will be discussed before information is released.

Psychologists are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment Act 2000 and follow strict guidelines for professional conduct that include confidentiality.